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How We Handle Your Account and Legal Rights

Your use of gg99apk — including wallet transactions through DANA, OVO, and GoPay — is governed by these terms, which apply where local law and eligible regions permit.

Indonesia-eligible accountsDANA, OVO, GoPay coveredAccount data protectionLocal law complianceWallet transaction terms
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gg99apk How We Handle Your Account and Legal Rights
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We've built the account and payment layer around practices that keep your details from being exposed or misused. SSL encryption covers every session — whether you're logging in on mobile or reviewing your GoPay transaction history on desktop. We don't sell account data to third parties, and wallet details passed through DANA or OVO are used only to process the transaction you initiate.

Data You Can Access

You can request a copy of the personal data we hold on your account. Submit the request through support with your account ID, and we'll respond within the timeframe required under applicable rules.

Cookie Controls

We use session cookies to keep your mobile login active across tabs and to remember your wallet preference. Adjust or clear these through your browser settings at any time without losing account access.

Account Security Steps

Two-step verification is available on your account. We recommend enabling it, especially if you use GoPay or OVO — an extra PIN check at login stops unauthorised access even if your password is exposed.

Who to Contact for Changes

To update personal details, request data deletion, or change your wallet contact number, go through the account settings page or raise a support ticket. We verify identity before any changes go through.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have questions about how your data is used, want to dispute a wallet transaction, or need to understand how a specific term applies to your account, our support team handles these directly. Have your account ID and, for payment queries, the relevant DANA, OVO, or GoPay transaction reference ready before you reach out.

Team online

Live Chat Support

Reach the support team via live chat in your account dashboard. For legal queries, include your account ID and a brief description of the issue so we can route it correctly.

Email — Policy Queries

Send detailed legal or data-request questions by email. Attach your wallet transaction ID if the query relates to a DANA, OVO, or GoPay payment dispute for faster handling.

Account Help Centre

The Help Centre inside your account covers common policy questions — account closure, data access requests, and wallet transaction records — with step-by-step paths for each.

Your Legal and Policy Questions, Covered

These are the questions we hear most from players in Indonesia about how our terms work, what rights you have over your data, and how wallet transactions fit into the legal picture.

Access depends on your local law and eligible region. We do not override local regulation. Check whether online gaming platforms are permitted where you are before opening an account.

Any confirmed balance in your account at closure will be processed back to your registered wallet — DANA, OVO, or GoPay — subject to identity verification. Raise a closure request through support with your wallet details ready.

Contact support with your account ID and a written data-access request. We'll compile what we hold and send it to your registered contact. We keep only what's needed for account operation and legal record-keeping.

Yes. Submit a deletion request through support. We'll remove data that isn't required for legal or financial record-keeping. Wallet transaction records may be retained for the period required by applicable rules.

We update the revision date at the bottom of this page whenever terms change. Continuing to use your account after a revision means you accept the updated version. Check here periodically if this matters to you.

Raise it with support as soon as possible. Include the GoPay transaction reference, the date, and your account ID. We'll cross-check against our payment records and respond with findings before any action is taken.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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